Main functionnalities include :
- Customisation of organisation, statuses and attributes (priorities and severities)
- Management of supported application with customisation of releases and segmentation
- Support POP3 and IMAP mailbox in order to create new incident or new answer in existing incident
- Management of links between incidents
- Management of incidents by project
- User and contacts management
- Historical of modifications
- Graphical statistics representation
- Sorting, filtering, searching
- SLA management
- Plugins management
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